Guidelines for media interviews
We recognize that Goshen Health serves as a primary community resource for health information. That's why we work closely with the media to provide current information and expert medical commentary on health issues that matter most to our patients, their families and the region.
How we work with the media
Please contact our media relations team to arrange interviews with our providers or patients, take photos or video footage of our facilities, Colleagues or patients, discuss story ideas on health and wellness, or get answers to your questions.
We realize you may work with a 24-hour news cycle. If you need assistance after hours, on the weekends or holidays, contact us at (574) 238-4556.
These media guidelines help ensure and protect the rights and privacy of our patients, families and Colleagues. Our guidelines apply to all Goshen Health entities, including the hospital, our physician groups and specialists, as well as our foundation.
- Our media relations team arranges and coordinates all interviews and photo shoots with Goshen Health Colleagues and patients.
- A public relations representative must meet all media representative at a designated location on the Goshen Health campus.
- A member of the public relations team must accompany film crews, photographers or reporters while on Goshen Health properties to ensure confidentiality, privacy and sensitivity to patients and their families.
- We may deny the media access to a provider, patient or facility if we determine that media presence may aggravate a patient’s condition or interfere with the appropriate clinical care.
Guidelines for release of patient information
Our first responsibility is to our patients' health and welfare. We also have legal and ethical responsibilities to preserve patient confidentiality, based on the federal Health Insurance Portability and Accountability Act of 1996 (HIPAA).
A public relations representative may provide a one-word description of a patient’s condition ONLY if the patient is listed in the Goshen Hospital directory. In all cases, we adhere to the federal Health Insurance Portability and Accountability Act of 1996 (HIPAA)
We use the following terms to describe a patient’s condition after a first and last name of the patient is provided:
- Undetermined: Patient’s condition is being assessed and medical staff has not yet assigned a condition.
- Good: Vital signs, such as pulse, temperature and blood pressure, are stable and within normal limits. Patient is conscious and may be comfortable. Outlook for recovery is good or excellent.
- Fair: Vital signs are stable and within normal limits. Patient is conscious but may be uncomfortable or have minor complications. Favorable outlook.
- Serious: Vital signs may be unstable and not within normal limits. Patient is acutely ill. Chance for improved outlook.
- Critical: Vital signs are unstable and not within normal limits. Patient may not be conscious. Questionable outlook. Death may be imminent.
- Treated and released: Patient received treatment but was not admitted to the hospital.
- Discharged: Patient has been released from the hospital.