Community message

May 4, 2020

Goshen Health resumes offering some elective services May 6

As you may have heard, the Governor has initiated the “Back on Track” program, easing the restrictions and allow our state to begin reopening in a safe and controlled manner. Goshen Health leaders have been working around the clock for you – balancing the need to provide care for positive COVID-19 patients and to resume services so we can serve all of our community’s medical needs. Whatever your healthcare needs are, we are committed to serving you safely. We are blessed to provide care for our friends, neighbors and loved ones – and in this new normal of COVID-19, we are taking every single precaution necessary to protect you as well as all of our Colleagues.

We appreciate the community’s enormous outpouring of support – as well as your patience – during these last six weeks. We are pleased to be at the point where we can safely move forward with gradually reopening some services and facilities May 6. Your commitment to stay at home, follow social distancing and washing your hands are why we are able to do this – and we are so grateful for your efforts!

Safety continues to be top concern

To continue to protect our community and Colleagues from COVID-19, we follow strict protocols for cleansing and disinfecting developed specifically for this virus.

All our Colleagues – whether providing patient care or not – are required to conduct temperature checks and monitor their health for symptoms. Our healthcare providers wear personal protective equipment (PPE) and conduct rigorous safety audits to ensure we are meeting the highest standards.

When you do visit one of our facilities, you will also notice non-clinical Colleagues are wearing masks, practicing social distancing and following hand washing and cough etiquette.

We are also asking the same of you and your families. While we’re grateful to be able to resume services and provide health care, it’s not yet time for any of us to let up on some of the known behaviors that help keep us all safer.

What you can do

As businesses in our area begin to reopen their doors, we want to remind everyone to continue to exercise caution and stay safe:

  • If you have symptoms, stay home. Remember the CDC has added more symptoms to be monitoring: fever, cough, shortness of breath, loss of taste/smell and flu-like symptoms (diarrhea, chills, muscle pain, headache, sore throat).

  • Practice good hygiene by washing your hands often, sneezing and coughing into a tissue or inside of your elbow and disinfecting surfaces frequently.

  • Wear a face mask when in a public, including when you visit a Goshen Health facility. While we will have some masks available at our locations, our supply is extremely limited and we are working diligently to save our personal protective equipment (PPE) for our Colleagues and providers.

  • Social distance. It’s not yet time to begin inviting people to your home or gathering in groups. Minimize your exposure by staying home. When you’re running essential errands, try to keep six feet from other people.

  • Use technology to stay in touch – including accessing your healthcare provider through virtual visits whenever possible. We’ve made this available across Goshen Health.

These small steps will make a huge difference and help keep everyone “Back on Track.”

We continue to appreciate you and your support

We cannot say strongly enough how much your support has meant to all of us at Goshen Health. So far, we’ve received hundreds of messages of hope on our website – and over 480 businesses and individuals have made donations or volunteered to help. What an outpouring of love!

We and our Colleagues at Goshen Health are humbled and uplifted by this community and your individual acts of kindness. We take great pride and joy in sharing the latest good news with each other. You have brought tears of gratitude to many of us. You make our work worthwhile in ways that we simply cannot express!

Thank you.

Randy Christophel, Goshen Health President and Chief Executive Officer
Dr. Daniel Nafziger, Hospital Chief Medical Officer