Providers' Quick Guide

Goshen Hospital Patient Access

Address: 200 High Park Ave, Goshen, IN 46526 Map
Scheduling hours: Monday - Friday 8:00 a.m. - 5:30 p.m.
(574) 364-2400 or (866) 724-3851
For requisitions and insurance preauthorizations:
Fax: (574) 364-2410
Pre-authorization form
Pre-authorization form (fillable) 

NOTE: To provide efficient and safe check-in, all services are scheduled in advance -- including Lab and X-ray.

  • We work with physician offices and patients to schedule Outpatient Services including: Radiology/Imaging, Lab, Cardiopulmonary Services, Sleep Center and Dietitians. We offer upcoming appointment reminders via text or email. Patients may request lab appointment(s) via the Patient Health Portal.

When scheduling an appointment:

  • We will verify patient demographics such as: name, date of birth, address, phone number and insurance including subscriber, policy number and group number.
  • All orders/requisitions are to be faxed to (574) 364-2410 or exported (if using NextGen) making them available to us to view at the time of scheduling. This reduces errors and allows us to best serve the patient.

Additional information to have available when scheduling:

All Appointments

  1. Patient preference for appointment (day and time)
  2. Patient primary language - interpreters needs (this also impacts online registration settings)
  3. Current patient demographic and insurance information
  4. Name of ordering physician/provider
  5. ICD-10 Code - code and verbiage

Imaging Appointments

  1. Patient's weight and height (this is critical information for some exams)
  2. Allergy to iodine
  3. Renal disease or diagnosis of diabetes - medication such as Glucophage Metformin
  4. Date and location of any comparison films

COVID Protocol:
If a patient will not pass screening, we will assess with the modality affected for next steps which may include any of the following:

  1. Reschedule appointment until risk is reduced
  2. Arrange for patient to enter through an alternate entrance

Other Goshen Health Scheduling Contacts:

Pre-registration hours:
Monday - Friday 8:00 a.m. - 5:30 p.m.
(574) 364-2472

We will contact patients prior to their date of service to:

  • Verify demographics
  • Verify insurance elgibility
  • Confirm insurance prior authorization is obtained when necessary
  • Provide an estimate of the service
  • Provide an opportunity for patient to make payment in advance
  • We will also refer to financial assistance if requested or indicated

Pre-registration is also available electronically for most appoointments, using the patient's smartphone or email.

Registration hours:
Monday - Friday 5:30 a.m. - 6:00 p.m.
Saturday 6:30 a.m. - 3:00 p.m.
Sunday 7:00 a.m. - 3:30 p.m.

All appointments are scheduled in advance allowing us to provide efficient and safe check-in. Patients should bring a current copy of their insurance care and photo ID for their visit.

We invite our patients to engage with us electronically for the following:

  • Pre-register for upcoming appointments using their smart phone or email
  • Complete COVID screening for an upcoming appointment
  • Confirm appointment reminders using text or email
  • Request lab appointment(s) via the Patient Health Portal

Patient Access Front Desk
Phone: (574) 364-2676