Primary Care

Virtual Visits FAQs

What is a virtual visit?
Instead of talking in-person with your provider, you’ll talk online through live video. In many ways, a virtual visit is like an office visit. You’ll have the full attention of your provider and can discuss your symptoms, concerns and questions confidentially.

What can a virtual visit be used for?
Virtual visits can replace office visits for most reasons you normally schedule an appointment with your primary care provider. We can treat you for common conditions like colds, the flu, a cough, fever, sore throat, nausea, pink eye or urinary tract infection. We can also do a virtual visit for managing chronic conditions and prescriptions. For specialty care, virtual visits can be used for new patient appointments and follow-up care.

Can I have a virtual visit for flu-like symptoms or COVID-19 concerns?
Yes. If you are experiencing flu-like symptoms or have coronavirus (COVID-19) concerns, your provider can screen, evaluate your symptoms and provide next steps.

What can’t be handled in a virtual visit?
Sometimes your provider will need to see you in-person for exams, procedures or lab work.

Does the virtual visit cost less or more?
A virtual visit is billed like an in-person visit and cost varies by insurance plan. For further details, we recommend calling your insurance company directly. You’ll have the full attention of your provider and can discuss your symptoms, concerns and questions confidentially.

How do I schedule a virtual visit?
To schedule a virtual visit, call your provider's office directly.

What is required to set up a virtual visit?
When you call your provider’s office, they will need your email address to set up the virtual visit. This is where we’ll send the invitation to your appointment. Before your first virtual visit, you will need to set up your account. This process will take around 10 minutes. We have step-by-step instructions to help with the account setup.

Desktop instructions   Mobile instructions

Can I have an interpreter for my virtual visit?
Yes. We’ll make sure to have an interpreter in the virtual visit with your provider.

Can I do a virtual visit if I don't have a smart phone?        
You can. As long as you have a tablet, laptop or desktop with video and audio capabilities you'll be able to see a provider for your virtual visit. We recommend testing what you have available prior to the appointment to make sure everything is working correctly.

I’m a little uncomfortable with technology and would prefer to come to my doctor’s office. Do I have to have a virtual visit?
We are making virtual visits available as the best solution to having a doctor’s visit from the convenience and safety of your home. You are always welcome to schedule an in-person office appointment. We have found that patients who were initially reluctant to try a virtual visit have been very satisfied with the experience. We encourage you to try it sometime, when you feel ready.

Is my information secure?
Along with your care, your privacy is very important to us. All information that you provide when enrolling, including your personal health details, is secure. Your doctor visit is private and protected and follows HIPAA guidelines for patient safety and confidentiality.