Medical Records

To access information from Goshen Hospital or Goshen Physicians’ offices, our secure portal gives you convenient, confidential access to your account. Visit our Patient Portal page to learn more.

• First-time users can sign up with:
  • a valid email address on file with Goshen Health
  • your medical record number or social security number
• Already signed up? Simply log in
• Accessible login for visually impaired

For Goshen Health patient portal questions, call (574) 537-5050.

Note that records requested through the Patient Portal are free of charge.

Goshen Health partners with RecordQuest to provide the safest and fastest electronic release of medical records.

• For Goshen Hospital records, visit AskForRecords.com/GoshenHealth
• For Goshen Physicians’ records, visit AskForRecords.com/GoshenPhysicians

With RecordQuest, you can:

• Gain quick and easy access to your medical records
• Upload request documents, authorizations and subpoenas
• Attain an acknowledgment of receipt
• Specify your reference code for tracking purposes
• Access the RecordQuest request portal in English or Spanish

Non-transfer of care patient legal records accessed through RecordQuest will have a service charge of $6.50. Other third-party requests will be charged at state-mandated rates.

Frequently asked questions:

Q: I need a complete copy of my medical records. How do I submit a request for my medical records?

A: Visit RecordQuest’s request portal for either Goshen Hospital or Goshen Physicians and follow the directions.

Q: How will I receive my records once I submit my request?

A: A secure download link will be emailed or texted to you once the request is processed by RecordQuest staff.

Q: What is needed to submit a request through RecordQuest’s portal?

A: Your photo ID is needed for both:

• if you are the patient requesting records or
• if you are the guardian/parent requesting your child's records

Q: I submitted a request for my medical records, when will I get them?

A: Call RecordQuest at 888-300-7410 or email help@RecordQuest.com for the status of your current request.

Q: I am having issues submitting a request through RecordQuest’s online portal. Who can help me?

A: Call RecordQuest at 888-300-7410 or email help@RecordQuest.com.

Answers for attorneys and third-party requesters

Q: How do I submit a subpoena request for medical records?

A: For Goshen Hospital records, visit AskForRecords.com/GoshenHealth For Goshen Physicians’ records, visit AskForRecords.com/GoshenPhysicians

Q: What do I need to submit a medical record request?

A: A request and authorization form is required to request records.

Q: I am working on a case and need the records for my subpoena STAT, and I already submitted a request. What is the status of the request?

A: Call RecordQuest at 888-300-7410 or email help@RecordQuest.com for an update on the status of your request.

If you are unable to use one of the options for obtaining electronic records, you may request paper copies through your Goshen Physician's office or Goshen Hospital’s Health Information Management Department.

• For Goshen Physicians’ offices, call the office to get more information
• For Goshen Hospital, call (574) 364-2624 and our Health Information Department can help you request copies 
• RecordQuest can be reached at (888) 300-7410

Fees for processing paper-copy medical records

All patient requests that are not transfers of care will be processed at $6.50. Others (third-party insurance, subpoenas, etc.) will be processed at the rates listed below (as outlined by Indiana Administrative Code 760 as of February 2006).

• Labor charges and the first (1-10) pages: $20.00
  
• Per page 11-50: $0.50
• Each additional page (50+): $0.25
• Certified Medical Record: $20.00
• Expedited Request: $10.00

Postage costs will be added to the above fees for mailed medical records.