The National Quality Forum (NQF) and the Commission on Cancer (CoC) endorse performance measures for the care of cancer patients. Goshen Center for Cancer Care is driven by a determination to meet these benchmarks because of our commitment to you. These quality measures assess the level of care oncologists provide to their patients based on recommendations for optimal outcomes. Goshen Center for Cancer Care surpasses state and national averages for each of these benchmarks.

Commission on Cancer (CoC): Since 2004, Goshen Center for Cancer Care has received national recognition from the American College of Surgeons CoC for continual accreditation with commendations. In addition, we were given a CoC Outstanding Achievement Award for going above and beyond the recommended standards in providing patients with the best in cancer diagnosis and treatment, the full integration of multiple disciplines and a lifelong program of follow-up care.

National Accreditation Program for Breast Centers: Goshen Retreat Women's Health Center is accredited by the National Accreditation Program for Breast Centers (NAPBC), a quality program administered by the American College of Surgeons. To achieve this accreditation, the center met standards for leadership, clinical services, research, community outreach, professional education and quality improvement for patients.

National Accreditation Program for Rectal Cancer: In 2023, Goshen Center for Cancer Care became the second in the state and the only facility in Northern Indiana to be accredited by the National Accreditation Program for Rectal Cancer (NAPRC). A quality program of the American College of Surgeons, NAPRC accreditation can be achieved only by meeting rigorous standards for patient care. Nationwide, 85 facilities have achieved this distinction.

We know our patients are the ultimate deciders of our quality at Goshen Center for Cancer Care. In national comparisons over the past four years, over 94% of patients surveyed would recommend our facility to patients with cancer, as reported by Press Ganey, a partner to nearly 40 percent of U.S. hospitals and a leader in healthcare improvement. While we take pride in these scores, we promise to continue to do everything possible to heal every aspect of every patient with cancer in ways that exceed expectations.

Goshen Hospital, a partner of Goshen Center for Cancer Care, has achieved and sustained superior quality scores that surpass other regional hospitals, benefiting our patients and our community. The scores are based on objective, standardized data as reported by all hospitals to the U.S. government, not subjective measures as sometimes presented by hospitals. By embracing the vision of achieving excellence in everything we do, we deliver on our commitment to provide innovative, outstanding patient care and satisfaction.

This comparative data is made public by the Centers for Medicare & Medicaid Services (CMS) to assist you in selecting the best in hospital quality and care.

When you receive a cancer diagnosis, things can move pretty quickly. But before you make life-changing decisions, you should get a second opinion. At Goshen Center for Cancer Care, our highly trained team can provide you with a thorough evaluation of your diagnosis, which can help provide you with a clear path to your treatment and bring you peace of mind.

Taking the time to get a second opinion is essential, which is why we make it simple and timely. To start the process call us. We can schedule a consultation with one of our oncologists in a few days.

Call (888) 492-4673 or complete this self-referral form and take the first step toward getting a second opinion.

After a cancer diagnosis, you may have questions, concerns and even fears. As a new patient at Goshen Center for Cancer Care, we help make life after a cancer diagnosis less scary. Part of our approach is providing the resources you need to ensure your best quality of life.

Our cancer services coordinators help you understand your diagnosis, treatment options and the supportive services available to you and your family. Call (888) 492-4673 to talk with our oncology information specialists.

What to expect

Our cancer services coordinators serve as liaisons between patients, their multidisciplinary care team and the community. They support and guide patients through their oncology journey—from diagnosis to treatment and onto survivorship. As an advocate for patients, coordinators help with clinical and non-clinical needs, such as:

• Coordinate appointments for diagnostic and therapeutic services

• Track completion of diagnostic testing

• Connect patients with community resources, financial services, transportation and home care

• Coordinate transition from inpatient to outpatient care

• Empowering our patients

We believe that when you have the information you need, you’ll be better prepared to cope with a diagnosis of cancer. And when you’re better prepared, you can expect less stress during your treatment with us.

Welcome to Navigating Cancer Care. This class is designed to help our patients and loved ones who are preparing for or starting treatment understand more about their plan and what to expect. We will also provide general information about our cancer services so you know what is available to you and what resources may prove beneficial. Then we will go over the clinical and medical side of treatment, such as what to do if you experience side effects at home and when to give us a call.

This is an essential educational class for all new patients starting systemic treatment, but also open to any Goshen Center for Cancer Care patient. You will be automatically scheduled to attend this class prior to starting your treatment but if you are unable to attend or if you have any questions or concerns, we want to hear them. Please call (574) 364-2922 and a member of your team will respond to your inquiry promptly.

Call our cancer care specialists. No referral needed.

A cancer diagnosis comes with many questions. There is so much information and so many things to consider. Sometimes it helps to simply talk to someone. At Goshen Center for Cancer Care, we’re here. Just pick up the phone and you can speak directly to a Cancer Care Specialist who can help you find the answers you need. There is no referral needed. No appointment necessary. And no obligation on your part.

Simply call (888) 492-HOPE Exceptional care begins with just one call.

We understand a cancer diagnosis doesn’t affect only the patient. Cancer has a rippling effect on family members, friends, coworkers and others within a patient’s social circle. As a caregiver, it can be difficult to know what to say. It can be difficult to get everything done and still take care of yourself. That’s why we asked our mind-body counselors to share tips on how you can express support, when to listen and how to cope with the unknowns. They have also developed a printable guide to help manage information from appointments, learn about supportive services (for both patients and caregivers) and answer your questions.

Resources for Caregivers

• 10 Ways to Show You Care

• Caregiver's Guide

• Call our cancer care specialists

• Financial guidance

We've dedicated ourselves to a healing approach that not only attacks the disease but also considers the whole person. Spirituality is one of the most important aspects of patient care. We offer spiritual care to provide support, hope, healing and compassion. Our care team includes a chaplain to coordinate spiritual support for patients, family members and staff.

Fear, anxiety and stress are common responses among cancer patients and their families. Add the burden of financial concerns, and anyone could easily feel overwhelmed. Each step of the way, our financial team members work with you to discuss financial options, address any issues and simplify the process. It’s our promise to do everything possible to ensure you get the most complete care available, regardless of your ability to pay.

Cancer can be an expensive disease to treat. From doctor fees and drug charges to transportation, medical devices and supplies—costs can add up quickly. Insurance plans cover part of medical costs, but you still may be responsible for deductibles, copays and nonmedical expenses related to care.

Financial assistance programs

Resources are available for patients who are uninsured or insured but need financial assistance to cover the cost of cancer care.

Local, state and national nonprofit service organizations offer resources for help with financial challenges. Each funding source has specific criteria for eligibility and submitting applications for assistance.

Our community generously supports a patient financial assistance fund at Goshen Center for Cancer Care. Donations through Goshen Health Foundation provide a resource for patients in financial need to continue uninterrupted cancer treatment.

We can help

We want to help you get the right care you need when you need it. That’s why we offer a full range of support services for patients and their families at Goshen Center for Cancer Care. Contact us to connect with a cancer services coordinator or patient financial counselor by calling (888) 492-4673.

To become a patient, call (888) 492-4673 or fill out a self-referral form.

Since outpatient treatment sessions may require overnight stays, we offer comfortable accommodations in a homelike environment for the patient and caregiver at the Marian Hoogenboom CARE House. The CARE House is on the Goshen Health campus and is available at no cost to our patients who live farther than 60 miles away.

As a not-for-profit organization, the CARE House is available for patients and their caregivers who need overnight accommodations in closer proximity for treatment purposes. This “home away from home” offers beautiful outdoor space as well as the indoor conveniences of home. There are four suites (each with a private bathroom) and a few shared common areas—living room, dining room and kitchen.

Guests can use the kitchen to prepare their own meals. A washer and dryer are also available in the house to do laundry. The house is not staffed. Patients are encouraged to bring a caregiver with them. Any exceptions should be requested when the reservation is made.

Staying at the CARE House is free because the facility relies completely on donations. If you can make a donation, $30 a night is suggested. Just request a receipt if you need one for tax purposes.

The CARE House is a non-smoking facility.

The CARE Foundation Board hopes that patients find the CARE House private and comforting during their stay. They are committed to helping meet the needs of cancer patients and supporting health care services.

To make a reservation or find out more, call (574) 364-2888, Monday through Friday, 8:30 a.m. to 4:30 p.m. Each guest will need to complete a tour and registration before staying at the CARE House.

REQUEST MORE INFORMATION ABOUT THE CARE HOUSE

The CARE House is named in memory of Marian Hoogenboom, a dedicated volunteer and friend of the hospital. After Mrs. Hoogenboom’s struggle with cancer, her family contributed to the building of the CARE House.

More and more people with cancer are able to receive some aspect of their care in the privacy of their own home. Our Care at Home services emphasize management of pain and physical discomfort. We individualize each patient’s treatment plan to meet specific personal needs and goals.

Hospice care treats the person rather than the disease. And our care focuses on quality rather than length of life. Our hospice care is family-centered care, which involves the patient and the family in making decisions. We also provide for the emotional and spiritual needs of patients and families.